Refund Policy

Returns Policy for Secret Garden Adult Toys

At Secret Garden Adult Toys, we adhere to the Australian Consumer Law (ACL) guidelines to ensure a fair and transparent returns process. Here's what you need to know:

1. Eligibility for Returns:

• All return claims must be made within 12 months of purchase and accompanied by a valid invoice as proof of purchase from Secret Garden Adult Toys.

2. Responsibility for Returning Items:

• Customers are responsible for returning the product if it can be easily returned or posted.

3. Defective Items:

• In the case of defective items, we will provide a replacement item if stock permits. If a replacement cannot be supplied, or if a major problem with the product is identified, we will offer a full refund.

4. Handling Returns for Account Customers:

• Account Customers with Credit Terms will have a credit applied to their account.
• For Account Customers paying by Credit Card, the credit will be applied against any outstanding balance. If no balance is owing, the credit can be placed against the account for future use or refunded to the same Credit Card used in the initial transaction.

5. Conditions for Credit Returns:

Credit returns are offered for products that meet the following criteria:

• Damaged in transit and not of merchantable quality.
• Supplied incorrectly.
• Supplied within 90 days of the expiration date.
• Encountered a major failure and not suitable for the intended purpose.

6. Exclusions from Credit Returns:

Credits will NOT be given under the following circumstances:

• The product was NOT purchased from Secret Garden Adult Toys.
• The invoice relating to the credit is MORE than 12 months old.
• The Customer account is OUTSIDE trading terms.

How to Request a Credit: Contact Us:

If you have any questions or concerns regarding our Returns Policy, please reach out to our Customer Service team. We're here to assist you.

Thank you for choosing Secret Garden Adult Toys. We strive to provide quality products and excellent service to our valued customers.